Returns, Exchange and Refund Policy

 7-Day Return & Exchange – Not happy with your order or need a different size? Send it back within 7 days.

🚚 Hassle-Free Pickup – We’ll arrange pickup in 2–3 working days (₹100 reverse shipping fee applies).

📦 Conditions – Items must be unused, unwashed, and returned with original tags & packaging.

💰 Refund Options –

• Prepaid Orders: Refund to original payment account.
• COD Orders: Refund to your bank account.
• Wallet Refund: Instant credit

📍 Self-Ship Option – If reverse pickup isn’t available for your pincode, you can courier to our warehouse address.

Read Full Returns & Exchange Policy

We want you to love every Curate purchase. If something doesn’t fit right, isn’t what you ordered, or simply doesn’t match your expectations — we’ve made exchanges and returns simple.

Exchange Policy

• You can request an exchange within 7 days of delivery if: You received the wrong product, or The size does not fit.
• To be eligible, items must be unused, unwashed, undamaged, and returned in their original packaging with tags.
• Pickups will be arranged by Curate within 2–3 working days of your request.
• If the returned item fails quality checks, the exchange will not be processed, and the item will be sent back to your address.
• If your requested size is out of stock, you may: Request a refund (as per our Refund Policy), or Choose to receive the refund in your Curate Wallet.

Return Policy

If you’re not happy with your purchase, you can return it within 7 days of delivery.

How to Initiate a Return:

1. Log in to your account at Curate
2. Go to My Orders → Select the order → Click Return Product.

Pickup & Shipping:

• We will arrange a reverse pickup within 2–3 working days.
• Reverse shipping charges of ₹100 will be deducted from your refund for each shipment.
• Shipping charges & COD fees paid at the time of order are non-refundable.
• If your pincode is not serviceable for pickup, you may send the return via self-courier to our warehouse.

Self-Shipping for Returns

If your PIN code is not serviceable for reverse pickup, you can send the product to us at:

Important Guidelines:

• Pack the product securely to avoid loss/damage in transit.
• Mention your Order ID and registered mobile number on the package.
• Items must be unused, with original tags and packaging intact.
• Once we receive and verify the product(s), we’ll process a full refund within 48 hours. No ₹100 reverse pickup charge will be deducted.
• We recommend using India Post Speed Post for safe and cost-effective shipping.

Return Conditions:

• All items must be unused, unwashed, undamaged, and have the original tags and packaging.
• Items without tags or in used condition will be returned to you at your cost.
• Damaged / defective / wrong / missing products must be reported within 24 hours of delivery with supporting photographs sent to support@thecurate.in

Refund Policy

Amount Refund:

1. For returns, COD charges are non-refundable.
2. Reverse shipping fee of ₹100 will be deducted from refunds to the original payment method.
3. If you opt for a CURATE Wallet refund, the eligible amount will be credited to your CURATE Wallet. COD charges and reverse shipping fees remain applicable.

Mode & Timeline:

• Prepaid Orders: Refunded to the original payment source within 5–7 working days after processing (1–2 working days post item receipt).
• COD Orders: Refunded to the bank account details you provide within 7 working days of verification.
• Wallet Refunds: Credited within 2 working days after the return is received. Wallet refunds cannot be reversed to a bank account later.

Important:

• Incorrect bank details will delay the refund; if no correct details are provided within 7 days, the refund will be sent to your Curate Wallet.
• If the returned product fails quality checks, it will be sent back to you, and shipping will be charged.